Job Description
Launch your career with TechConnect Solutions! We're hosting an exclusive hiring event for Entry-Level Chat Support Specialists in Fort Worth. Join our innovative team where your communication skills shine while providing exceptional digital customer experiences.
What We Offer:
- Comprehensive paid training program
- Health benefits after 60 days
- Performance-based quarterly bonuses
- Clear career advancement paths
- Modern hybrid work environment
Perfect for recent graduates or career changers ready to thrive in a fast-paced, tech-driven support role. No prior experience required – we'll teach you everything!
Responsibilities
- Deliver real-time chat support across multiple digital platforms
- Resolve customer inquiries with empathy and accuracy
- Document interactions using CRM software (Salesforce)
- Collaborate with senior agents on complex issues
- Meet/exceed monthly customer satisfaction targets
- Participate in weekly team training sessions
- Identify process improvement opportunities
Qualifications
- High school diploma or equivalent (required)
- Minimum 45 WPM typing speed
- Proficient with Google Workspace and Windows OS
- Exceptional written communication skills
- Ability to multitask in fast-paced digital environments
- Customer service mindset with problem-solving aptitude
- Authorized to work in the United States
- Reliable transportation to Fort Worth office