Job Description
Join our dynamic team at ConnectNow Solutions! We're seeking passionate Local Chat Support Agents in Austin, TX to deliver exceptional customer experiences through live chat platforms. Enjoy the flexibility of contract work with the unique benefit of daily pay – no more waiting for bi-weekly checks! Our upcoming hiring event focuses on finding local talent who thrive in fast-paced digital environments. This role offers remote work options while serving Austin's vibrant business community. If you're a tech-savvy communicator ready to make immediate impact, apply today!
Responsibilities
- Deliver real-time customer support via live chat across multiple platforms
- Resolve technical inquiries and troubleshoot software issues efficiently
- Document interactions and maintain detailed case histories in CRM systems
- Collaborate with cross-functional teams to escalate complex cases
- Meet performance metrics including response time and resolution rates
- Adhere to company protocols while maintaining empathetic communication
- Participate in ongoing product training to stay updated
Qualifications
- Minimum 1 year customer service or technical support experience
- Proven chat-based support experience with CRM systems
- Excellent typing skills (60+ WPM) with strong written communication
- Proficiency in Windows/macOS and troubleshooting common issues
- Must reside within 50-mile radius of Austin, TX
- Reliable high-speed internet and quiet home office setup
- Ability to work flexible shifts including evenings/weekends
- High school diploma or equivalent required