Job Description
Join our dynamic team as an Entry-Level Chat Support Specialist in Austin! No experience needed – we provide comprehensive training for motivated individuals ready to launch their tech careers. Deliver exceptional customer service via our secure chat platform while building valuable skills in communication, problem-solving, and digital tools. Enjoy a collaborative work environment with immediate start opportunities and growth pathways into higher-tier technical roles.
Responsibilities
- Provide responsive text-based customer support via secure chat channels
- Troubleshoot technical issues and resolve customer inquiries efficiently
- Document interactions accurately in our CRM system
- Collaborate with senior support staff for complex case escalation
- Maintain positive customer satisfaction scores through professional communication
- Adhere to company security protocols and data privacy standards
Qualifications
- High school diploma or equivalent (required)
- Excellent written communication skills with clear grammar
- Ability to type 40+ WPM with high accuracy
- Strong problem-solving and critical thinking abilities
- Customer service mindset and patience
- Reliable internet connection and quiet home workspace (if remote)
- Must pass background check and drug screening