Job Description
Join TechConnect Solutions as a Local Chat Support Agent and become the digital face of our brand! We're seeking tech-savvy, customer-obsessed individuals to deliver exceptional support through live chat channels. This weekend-only role offers immediate start opportunities for Austin-based professionals passionate about resolving customer inquiries with speed and empathy. Enjoy competitive pay, flexible scheduling, and a collaborative remote work environment while building valuable skills in digital communication and problem-solving. Perfect for students, career switchers, or those seeking supplemental income with weekends off during weekdays.
Responsibilities
- Deliver real-time customer support via live chat across multiple platforms
- Resolve technical inquiries, billing questions, and product issues efficiently
- Document all interactions in CRM systems with detailed accuracy
- Collaborate with Tier 2 support for complex escalations
- Maintain SLA compliance with <60-second response targets
- Identify and report systemic product/service gaps
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience
- Proven typing speed of 50+ WPM with 95% accuracy
- Proficiency in Zendesk, Intercom, or similar chat platforms
- Strong written communication with neutral, professional tone
- Ability to multitask across 3-5 concurrent chats
- Available Saturday/Sunday shifts (8:00 AM - 8:00 PM)
- Must reside within 50-mile radius of Austin, TX