Job Description
Join Omaha Connect Solutions as a Night Shift Customer Service Representative and become the voice of our valued customers from the comfort of your home office. We're seeking empathetic professionals to deliver exceptional support during our peak evening hours, ensuring seamless experiences for our nationwide clientele. Enjoy competitive compensation, comprehensive benefits, and a flexible remote work environment while contributing to our mission of customer excellence.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95% first-contact resolution
- Resolve complex billing, technical, and account issues using CRM tools and knowledge bases
- Document interactions accurately in Salesforce while maintaining HIPAA/GDPR compliance
- Collaborate with escalation teams for unresolved issues within SLA timeframes
- Participate in weekly performance reviews and skill development sessions
- Proactively identify process improvements to enhance customer satisfaction metrics
Qualifications
- Minimum 1 year customer service experience in high-volume contact center environments
- Exceptional written/verbal communication skills with neutral accent proficiency
- Proficient in CRM platforms (Salesforce preferred) and MS Office Suite
- Reliable high-speed internet connection and quiet home office space
- Ability to work independently with minimal supervision during night shifts
- Flexible schedule availability including weekends and holidays as needed