Job Description
Join our dynamic team at TechFlow Solutions as an Entry Level Chat Support Specialist! We're hosting a hiring event for passionate individuals eager to launch their careers in customer experience. No prior experience required – we provide comprehensive training! Enjoy competitive pay, flexible schedules, and opportunities for growth in Austin's thriving tech hub. Perfect for recent graduates or career changers looking to build transferable skills in communication and problem-solving.
Responsibilities
- Provide real-time text-based support to customers via chat platforms
- Resolve technical inquiries and troubleshoot software issues
- Document interactions accurately in CRM systems
- Collaborate with senior agents to resolve complex cases
- Meet daily response time and satisfaction metrics
- Contribute to knowledge base improvements
Qualifications
- High school diploma or equivalent (college preferred)
- Excellent written communication skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency with typing speed of 40+ WPM
- Customer-focused mindset with empathy
- Available for on-site training in Austin
- Must pass background check