Job Description
Join our award-winning team as a Night Shift Customer Service Representative in vibrant San Jose! We offer comprehensive paid training to help you succeed in this dynamic role. As a key member of our support team, you'll provide exceptional service to local customers while enjoying competitive pay, flexible scheduling, and career growth opportunities. Perfect for night owls seeking stability and advancement in the heart of Silicon Valley.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and service-related issues using proprietary systems
- Document interactions accurately in CRM platforms while maintaining data security protocols
- Collaborate with cross-functional teams to escalate complex cases and ensure seamless resolutions
- Meet/exceed performance metrics including call quality, resolution time, and customer satisfaction scores
- Participate in ongoing training to master product updates and service standards
Qualifications
- High school diploma or equivalent; college coursework preferred
- Excellent communication skills with clear verbal/written proficiency in English
- Strong problem-solving abilities and emotional intelligence
- Ability to work independently during night shifts (10 PM - 6 AM)
- Basic computer literacy with willingness to learn new software systems
- Prior customer service experience a plus but not required with paid training
- Reliable transportation and punctual attendance record