Job Description
Join TechConnect Solutions as a Local Chat Support Specialist in Austin! We're seeking passionate communicators to deliver exceptional customer service through live chat. Enjoy weekly pay, comprehensive training, and career growth opportunities in a dynamic tech environment. Perfect for Austin locals seeking stability and community impact. Apply now to join our supportive team!
Responsibilities
- Resolve customer inquiries via live chat with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Meet weekly performance metrics for response times and satisfaction
- Identify trends to improve customer experience processes
- Participate in continuous training and knowledge sharing
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years customer support experience (chat preferred)
- Exceptional written communication skills
- Proficiency with CRM software and multitasking tools
- Strong problem-solving abilities under pressure
- Available for flexible shifts including evenings/weekends
- Must be Austin-based for local role requirements