Job Description
Join Philly Connect Solutions as an Entry Level Chat Support Specialist and launch your customer service career in the heart of Philadelphia! We're seeking motivated individuals with excellent communication skills to provide real-time assistance to our growing client base. This immediate-start opportunity offers comprehensive training and a supportive team environment perfect for career growth. Enjoy competitive pay, flexible scheduling options, and the chance to develop valuable digital communication skills while making a tangible impact on customer satisfaction. Our modern downtown office is easily accessible via public transit, and we offer a collaborative culture that celebrates local talent.
Responsibilities
- Deliver prompt, professional chat support to customers across multiple platforms
- Resolve technical inquiries, billing questions, and product-related issues
- Maintain detailed documentation of customer interactions and resolutions
- Collaborate with senior team members to escalate complex cases
- Adhere to company SLAs and quality assurance standards
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives for customer experience
Qualifications
- High school diploma or equivalent required
- Excellent written communication skills with professional tone
- Ability to type 40+ WPM with high accuracy
- Basic familiarity with CRM systems (training provided)
- Strong problem-solving and multitasking abilities
- Customer service mindset with patience and empathy
- Reliable internet connection and dedicated workspace
- Must be available for flexible weekday/evenend shifts