Job Description
Join our dynamic team at NexaConnect Solutions as an Entry-Level Chat Support Specialist! We're hosting an exclusive hiring event for motivated individuals passionate about delivering exceptional customer experiences. This is your gateway to a rewarding career in tech support without requiring prior experience. Enjoy competitive pay, comprehensive training, and a collaborative environment in Jacksonville's thriving business district.
As a key member of our customer success team, you'll be the digital face of our brand, helping clients via live chat while building valuable skills in communication, problem-solving, and CRM tools. Our commitment to growth means we invest in your development through mentorship and advancement opportunities.
Responsibilities
- Deliver prompt, professional assistance via live chat to resolve customer inquiries
- Document interactions accurately in Salesforce CRM system
- Collaborate with Tier 2 support on complex technical issues
- Adhere to SLA targets with 95%+ customer satisfaction scores
- Participate in daily team huddles and knowledge-sharing sessions
- Maintain detailed knowledge base articles and FAQs
- Identify process improvement opportunities for chat workflows
Qualifications
- High school diploma or equivalent required
- Exceptional written communication skills (grammar, clarity)
- Type 45+ WPM with 98% accuracy
- Proficient in Microsoft Office Suite
- Ability to multitask across 3-4 chat windows
- Customer service mindset with empathy and patience
- No tech experience necessary - we provide full training!
- Must attend in-person hiring event in Jacksonville, FL