Job Description
Join our award-winning customer support team at Nexus Customer Solutions! We're seeking motivated individuals to provide exceptional chat-based customer service for Fortune 500 clients. This entry-level role offers comprehensive training, career growth opportunities, and a collaborative team environment in Seattle's vibrant downtown. Perfect for recent graduates or career changers looking to start in the tech support industry.
Why Choose Us?
• Industry-leading onboarding program
• Performance-based bonuses and incentives
• Comprehensive health benefits (Day 1 eligibility)
• Flexible scheduling options
Responsibilities
- Deliver real-time chat support to resolve customer inquiries and technical issues
- Maintain detailed documentation of customer interactions in CRM systems
- Collaborate with technical teams to escalate complex problems
- Adhere to service level agreements (SLAs) for response times
- Identify upsell opportunities for premium services
- Participate in weekly training sessions to enhance product knowledge
- Contribute to team performance metrics and continuous improvement
Qualifications
- High school diploma or equivalent (college degree preferred)
- Excellent written communication skills with professional tone
- Ability to multitask in fast-paced digital environments
- Basic proficiency with Windows/macOS and web browsers
- Customer service mindset with empathy and patience
- Willingness to work flexible shifts including weekends
- No prior experience required (training provided)
- Must pass typing test (40+ WPM) and background check