Job Description
Join our award-winning customer experience team as an Entry-Level Chat Support Specialist! We're seeking motivated individuals in Austin, TX to deliver exceptional support through live chat channels. No prior experience is required – we provide comprehensive training to launch your career in tech support. Enjoy a collaborative environment, competitive benefits, and immediate start opportunities. Perfect for recent graduates or career changers looking to enter the thriving Austin tech scene.
Responsibilities
- Provide real-time customer support via live chat platform
- Resolve technical inquiries and troubleshoot issues efficiently
- Document interactions and maintain accurate case records
- Collaborate with cross-functional teams to resolve complex issues
- Adhere to SLA metrics and quality standards
- Continuously expand product knowledge through training modules
- Identify process improvement opportunities
Qualifications
- High school diploma or equivalent (required)
- Excellent written communication skills
- Ability to type 40+ WPM with high accuracy
- Strong problem-solving abilities
- Customer-focused mindset with patience
- Reliable internet connection and quiet workspace
- Ability to work flexible hours including weekends
- Must be available for immediate start