Job Description
Join NexusConnect Solutions' exclusive hiring event for aspiring Chat Support professionals! Launch your customer service career in Charlotte's thriving tech hub with comprehensive training and growth opportunities. We're seeking motivated individuals who thrive in fast-paced digital environments to deliver exceptional remote customer experiences. No prior experience required—just your passion for helping others and strong communication skills!
Responsibilities
- Resolve customer inquiries via live chat with 95%+ first-contact resolution rate
- Document interactions accurately in CRM systems while maintaining HIPAA compliance
- Collaborate with technical teams to troubleshoot complex product issues
- Proactively identify upsell opportunities during customer interactions
- Maintain 24/7 availability across rotating weekend/evening shifts
- Participate in monthly performance reviews and skill development workshops
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 45 WPM typing accuracy with alphanumeric proficiency
- Proficiency in G Suite and Zendesk chat platforms
- Ability to multitask across 3-5 concurrent chat windows
- Strong emotional intelligence and conflict resolution skills
- U.S. work authorization and reliable high-speed internet
- Pass background check and drug screening (post-offer)