Job Description
Join our exclusive hiring event for dynamic Call Center Representatives in Charlotte, NC! Global Customer Solutions Inc. is seeking motivated individuals to deliver exceptional customer experiences. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a modern, supportive environment. Event Date: October 15, 2023 | Time: 9:00 AM - 4:00 PM | Location: 123 Tech Parkway, Suite 400, Charlotte, NC 28202.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries, complaints, and billing issues
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call volume, resolution time)
- Collaborate with team members to improve service quality
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent
- 6+ months customer service experience
- Strong verbal communication and active listening skills
- Proficient with Microsoft Office and CRM software
- Ability to multitask in fast-paced environment
- Reliable internet connection for remote work options