Job Description
Are you looking to launch your career in a supportive, high-growth environment? Apex Customer Solutions is hosting a special Hiring Event for motivated individuals to join our team as Entry Level Chat Support Specialists in Jacksonville, FL.
We are seeking friendly, patient, and tech-savvy individuals who are eager to help customers navigate their needs. Whether you are transitioning from a retail role or looking to start your first job, we provide comprehensive training and a clear path for advancement.
Why Join Us?
- Competitive Pay: Earn $18.00 - $22.00 per hour.
- Flexible Scheduling: Full-time and part-time shifts available to fit your lifestyle.
- No Experience Required: We value attitude over experience. Full training provided.
- Growth Opportunities: Clear career ladders from Support Specialist to Team Lead and Management.
Don't miss this opportunity to be part of a team that puts people first. Apply today to secure your spot at our upcoming Hiring Event!
Responsibilities
- Customer Engagement: Interact with customers via live chat platforms to resolve inquiries, answer questions, and provide accurate information about products and services.
- Issue Resolution: Troubleshoot basic technical issues or account problems efficiently and professionally to ensure customer satisfaction.
- Documentation: Accurately log customer interactions, feedback, and account changes into the CRM system.
- Qualifying Leads: Assist in identifying customer needs and guiding them through the sales or support funnel.
- Team Collaboration: Communicate effectively with team leads and other support agents to share best practices and resolve complex cases.
- Compliance: Adhere to all company policies, scripts, and quality assurance standards during every interaction.
Qualifications
- Education: High school diploma or GED equivalent required.
- Communication: Excellent written communication skills with a focus on grammar, tone, and clarity.
- Typing: Minimum 35-40 WPM typing speed is preferred.
- Computer Literacy: Comfortable navigating multiple browser windows and software applications simultaneously.
- Attitude: A customer-first mindset with the ability to remain calm and professional under pressure.
- Availability: Must be available to work weekends, holidays, or evening shifts as needed for the Hiring Event and training.