Job Description
Join our award-winning customer service team as an Entry-Level Chat Support Specialist! No prior experience is required—we provide comprehensive paid training to launch your career in tech support. You'll be the digital face of our brand, assisting customers through live chat while working from our vibrant Chicago headquarters. Enjoy competitive pay, full benefits, and growth opportunities into senior roles. If you're tech-savvy, empathetic, and ready to learn, apply today!
Responsibilities
- Respond to customer inquiries via live chat with professionalism and accuracy
- Resolve technical issues, billing questions, and product concerns
- Document interactions in CRM systems for quality assurance
- Collaborate with senior team members on complex cases
- Meet daily performance metrics for response time and resolution
- Participate in ongoing training to enhance product knowledge
- Identify trends to improve customer experience workflows
Qualifications
- High school diploma or equivalent (college students welcome)
- Excellent written communication skills (no experience needed)
- Ability to type 35+ WPM with high accuracy
- Strong problem-solving and critical thinking abilities
- Comfortable learning new software and tools
- Reliable internet connection for hybrid work options
- Positive attitude and willingness to grow professionally
- Must be authorized to work in the US