Job Description
Join SupportHub Solutions as an Entry-Level Chat Support Specialist and kickstart your career in customer service! We're seeking motivated individuals in Jacksonville, FL to provide exceptional remote chat support to our diverse client base. This fully remote position offers flexible hours and comprehensive training to help you thrive in a dynamic digital environment. Grow your skills while making a real impact from home!
Responsibilities
- Deliver real-time chat support to resolve customer inquiries and technical issues
- Maintain detailed documentation of interactions using CRM systems
- Collaborate with cross-functional teams to escalate complex problems
- Adhere to service level agreements (SLAs) for response and resolution times
- Continuously update knowledge base with new product/service information
- Identify opportunities to improve customer experience workflows
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy with 40+ WPM typing speed
- Strong written communication skills in English
- Ability to multitask in fast-paced digital environments
- Customer service mindset with patience and empathy
- No prior experience required – training provided
- Reliable high-speed internet connection