Job Description
Join NexusConnect Solutions as an Entry Level Chat Support Specialist and launch your career in customer excellence! This fully remote position offers flexible hours while serving clients across Jacksonville, FL and Georgia. We provide comprehensive training and growth opportunities for motivated individuals passionate about digital communication. Enjoy competitive pay, benefits, and a supportive virtual team environment.
Responsibilities
- Deliver real-time chat support to resolve customer inquiries efficiently
- Maintain detailed documentation of interactions in CRM systems
- Collaborate with technical teams to escalate complex issues
- Adhere to service level agreements for response times
- Contribute to knowledge base improvements
- Participate in ongoing training programs
- Support multiple digital communication channels
Qualifications
- High school diploma or equivalent (college preferred)
- Exceptional written communication skills
- Ability to multitask in fast-paced digital environments
- Basic computer proficiency with typing 40+ WPM
- Reliable high-speed internet connection
- Customer service mindset with problem-solving aptitude
- Available for evening/weekend shifts as needed