Job Description
Join TechConnect Solutions as an Entry-Level Chat Support Specialist and launch your career in customer service! We're seeking motivated individuals with excellent communication skills to provide real-time assistance via live chat. No experience required—comprehensive training provided. Enjoy competitive pay, flexible scheduling, and immediate start opportunities in our Seattle, IL headquarters.
What We Offer:
- Comprehensive paid training program
- Health, dental, and vision insurance
- 401(k) with company match
- Professional development opportunities
- Collaborative team environment
Responsibilities
- Respond to customer inquiries via live chat within 60 seconds
- Resolve technical issues and troubleshoot software problems
- Document customer interactions using CRM systems
- Collaborate with senior support staff on complex cases
- Maintain knowledge base articles and FAQ resources
- Meet monthly performance metrics (CSAT, resolution rate)
- Participate in weekly team training sessions
Qualifications
- High school diploma or equivalent required
- Minimum 40 words per minute typing speed
- Proficiency in Windows/Mac operating systems
- Strong written communication skills
- Ability to multitask in fast-paced environments
- Basic familiarity with customer service principles
- Must be available for full-time schedule (40 hrs/week)
- Authorized to work in the United States