Job Description
Join Coastal Connect Solutions as a Full-Time Customer Service Specialist and become part of our award-winning remote team! We're seeking motivated professionals to deliver exceptional customer experiences from the comfort of their homes in Virginia Beach and Florida. Enjoy competitive compensation, comprehensive benefits, and a supportive virtual work environment.
Why Join Us?
- Work remotely with flexible scheduling options
- Health, dental, and vision insurance after 60 days
- 401(k) with company match
- Professional development stipend
- Virtual team-building events
Responsibilities
- Handle inbound/outbound calls, emails, and chats for diverse client portfolio
- Resolve customer inquiries with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed quality and productivity metrics
- Collaborate with cross-functional teams to resolve escalations
- Participate in ongoing training and coaching sessions
- Identify process improvement opportunities
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience
- Strong typing skills (40+ WPM)
- Proficient with Microsoft Office and CRM software
- Quiet, dedicated home office space
- Reliable high-speed internet connection
- Ability to work flexible shifts including evenings/weekends
- Clear communication skills in English