Job Description
Join our award-winning team as an Entry-Level Customer Service Representative in the heart of New York! This immediate-start position offers accelerated career growth, comprehensive benefits, and a dynamic work environment. We're seeking empathetic problem-solvers to deliver exceptional experiences across multiple channels. No experience required – full training provided!
Responsibilities
- Deliver outstanding customer support via phone, email, and chat
- Resolve inquiries and troubleshoot technical issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex cases
- Meet performance metrics for response time and resolution rate
- Participate in ongoing product and process training
Qualifications
- High school diploma or equivalent (degree preferred)
- 0-2 years customer service experience
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and patience
- Proficiency with Microsoft Office Suite
- Ability to work flexible hours including weekends
- Positive attitude with customer-first mindset