Job Description
Join Urban Support Solutions as a Customer Service Representative and launch your career in one of America's most vibrant cities! We're seeking passionate individuals to deliver exceptional service to Chicago's diverse communities. This entry-level role offers comprehensive training, growth opportunities, and the chance to make a real impact. Our collaborative environment values your voice and invests in your development. Plus, enjoy competitive benefits including health insurance, paid time off, and retirement savings. Ready to grow with us? Apply today!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to resolve complex issues
- Meet daily performance metrics including call quality and resolution rates
- Continuously improve product knowledge to enhance customer support
- Participate in monthly training sessions to refine service skills
- Identify trends in customer feedback to contribute to service improvements
Qualifications
- High school diploma or equivalent required
- 0-2 years of customer service experience preferred
- Strong communication skills with clear articulation
- Proficiency in Microsoft Office and CRM platforms
- Ability to multitask in a fast-paced environment
- Problem-solving mindset with attention to detail
- Flexibility to work rotating weekends and holidays
- Basic typing speed of 30+ WPM