Job Description
Join our award-winning team as a Local Customer Service Representative and become the voice of our Indianapolis community! We're seeking dedicated night shift professionals to deliver exceptional support while our city sleeps. This full-time role offers competitive pay, comprehensive benefits, and growth opportunities within a dynamic, supportive environment.
As a key member of our 24/7 support team, you'll handle diverse customer inquiries with empathy and efficiency, ensuring satisfaction across local businesses and residents. Our commitment to employee development means you'll gain valuable skills in conflict resolution, CRM systems, and industry-specific knowledge.
Special Hiring Event: Attend our exclusive on-site interview session on October 15th! Walk-ins welcome from 6 PM - 9 PM at our downtown Indianapolis location.
Responsibilities
- Resolve complex customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Utilize Salesforce CRM to document interactions and track resolution metrics
- Collaborate with cross-functional teams to escalate technical issues
- Maintain detailed knowledge of local services and product offerings
- Meet KPIs for call volume, resolution time, and quality assurance
- Contribute to process improvements through regular feedback sessions
- Support emergency after-hours service protocols during peak seasons
Qualifications
- High school diploma/GED; college degree preferred
- 1+ years customer service experience in call center environment
- Proficiency in CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Ability to work independently with minimal supervision
- Strong problem-solving and conflict resolution abilities
- Flexibility to work nights, weekends, and holidays
- Basic typing speed of 40+ WPM with high accuracy