Job Description
Join Coastal Connect Solutions as a Night Shift Customer Service Representative and become a vital part of our award-winning remote team! We're seeking dedicated professionals to deliver exceptional customer experiences from the comfort of their homes in Virginia Beach. Enjoy competitive compensation, comprehensive benefits, and a supportive virtual work environment while serving diverse clients across multiple industries. This role requires evening/night availability (11 PM - 7 AM) and offers the flexibility of remote work with full-time hours.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional professionalism
- Maintain detailed documentation of interactions in CRM systems
- Collaborate with support teams to resolve complex technical issues
- Meet and exceed monthly performance metrics (CSAT, resolution rates)
- Identify opportunities to improve customer experience workflows
- Adhere strictly to data security and compliance protocols
- Participate in ongoing training programs for product knowledge
Qualifications
- Minimum 1 year customer service experience
- High school diploma or equivalent (college preferred)
- Typing speed of 40+ WPM with accuracy
- Proficient with Microsoft Office and CRM software
- Exceptional verbal/written communication skills
- Ability to work independently in remote setting
- Available to work 40 hours/week on night shift schedule
- Quiet, dedicated home office space with reliable internet