Job Description
Launch your customer service career with Coastal Solutions Group! We're seeking passionate entry-level professionals to join our award-winning team in Virginia Beach. As a Customer Service Representative, you'll be the voice of our brand, delivering exceptional experiences to our diverse client base. No prior experience required – we provide comprehensive training and growth opportunities!
Why Join Us?
- Industry-leading compensation with performance bonuses
- Comprehensive benefits package (health/dental/vision)
- Clear career advancement path to team lead/supervisor
- Modern, collaborative work environment
- Flexible scheduling options
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with support teams to resolve complex cases
- Meet/exceed performance metrics (CSAT, resolution time)
- Participate in ongoing product training
- Identify and escalate process improvement opportunities
Qualifications
- High school diploma or equivalent (required)
- Excellent verbal/written communication skills
- Proficient with Microsoft Office and CRM software
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Positive attitude with customer-first mindset
- Available to work evenings/weekends (rotational schedule)