Job Description
Join our award-winning customer service team in Fort Worth and kickstart your career! We're seeking passionate Entry-Level Customer Service Representatives to deliver exceptional experiences to local clients. No experience necessary – we provide comprehensive training and a supportive environment for growth. Enjoy competitive pay, benefits, and immediate start opportunities in this vital community role.
As a cornerstone of our Texas operations, you'll be the friendly voice connecting customers with solutions. We value strong communication skills and a positive attitude above all else. If you're ready to build a career foundation while making a real impact in the Fort Worth community, apply today!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, product, and service issues efficiently using our CRM system
- Document all interactions accurately and maintain detailed customer records
- Collaborate with support teams to escalate complex cases for resolution
- Meet performance metrics including call handling time and customer satisfaction scores
- Participate in ongoing training to master product knowledge and service protocols
- Identify opportunities to improve customer experience and suggest process enhancements
Qualifications
- High school diploma or equivalent (college degree preferred)
- No prior experience required – open to career changers and recent graduates
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and patience when handling challenging situations
- Basic computer proficiency with ability to navigate multiple systems simultaneously
- Ability to type 35+ words per minute with high accuracy
- Positive attitude and willingness to learn in a fast-paced environment
- Must pass background check and drug screening (company policy)