Job Description
Join our dynamic team as a Customer Service Representative in Charlotte, NC! No experience is required – we provide comprehensive training to launch your career in customer service. Enjoy competitive pay, benefits, and growth opportunities in a supportive environment. Our hiring event offers on-the-spot interviews and same-day offers for qualified candidates.
What We Offer:
- Full-time position with paid training
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Career advancement opportunities
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve service issues with empathy and efficiency
- Document interactions in CRM systems
- Collaborate with team to improve service quality
- Meet performance metrics for response time and satisfaction
- Participate in ongoing training and development
- Support cross-functional projects as needed
Qualifications
- High school diploma or equivalent
- Strong communication and active listening skills
- Ability to type 30+ WPM
- Basic computer proficiency
- Positive attitude and problem-solving mindset
- Reliable transportation to Charlotte office
- Availability for flexible shifts (including weekends)
- No prior experience required – training provided!