Job Description
Join our award-winning customer service team and launch your career with industry-leading paid training! LocalCare Solutions is seeking passionate individuals to represent our Colorado Springs-based clients with exceptional care. No prior experience needed—just a positive attitude and willingness to learn. Enjoy competitive pay, comprehensive benefits, and growth opportunities within our supportive community-focused environment.
What We Offer:
• 4-week paid training program
• Health/dental/vision insurance
• 401(k) with company match
• Paid time off and holidays
• Career advancement paths
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats with professionalism
- Resolve billing inquiries, service issues, and product questions
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex cases
- Meet performance metrics for quality and efficiency
- Proactively identify upsell opportunities for existing clients
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent (required)
- Strong communication and interpersonal skills
- Ability to navigate multiple software systems
- Customer-focused mindset with problem-solving aptitude
- Reliable internet connection for remote work options
- Willingness to work flexible hours (including weekends)
- Basic typing proficiency (30+ WPM)
- Background check and drug test clearance