Job Description
Join CityConnect Solutions as a Local Customer Service Representative and launch your career in customer excellence! We're seeking passionate individuals to provide exceptional support to our Washington DC community while working remotely. Enjoy competitive pay, flexible hours, and comprehensive training—all from the comfort of your home. Be the voice of our brand and make a real impact on local customers' daily experiences.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and service issues using internal tools and resources
- Document interactions accurately in CRM systems while maintaining confidentiality
- Collaborate with team members to escalate complex cases and share best practices
- Meet performance metrics including response times and customer satisfaction scores
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college coursework a plus
- 0-2 years of customer service or call center experience
- Strong communication skills with clear, professional phone etiquette
- Proficiency with Microsoft Office and ability to learn new software quickly
- Reliable high-speed internet and quiet home office environment
- Ability to work flexible shifts including evenings and weekends as needed
- Valid Washington DC residency or willingness to relocate (local preference)