Job Description
Join NexCare Solutions as an Entry Level Customer Service Representative and launch your career in one of America's fastest-growing industries! We're hosting a **Hiring Event** in Oklahoma City for motivated individuals ready to deliver exceptional customer experiences. No prior experience required – we provide comprehensive training to help you succeed. Enjoy competitive pay, comprehensive benefits, and opportunities for career advancement in a supportive team environment.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and service issues efficiently using CRM tools
- Document interactions accurately in customer service databases
- Collaborate with technical teams to resolve complex customer concerns
- Meet performance metrics for call quality and resolution time
- Contribute to continuous improvement of customer service processes
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Patience and problem-solving aptitude in high-volume settings
- Reliable internet connection for remote work components
- Positive attitude and commitment to customer satisfaction
- Available to work evenings/weekends as needed