Job Description
Launch your career in customer service with Delta Support Solutions! We're seeking enthusiastic Entry-Level Customer Service Representatives in New Orleans to join our award-winning team. Enjoy comprehensive paid training, competitive pay, and opportunities for advancement. As the first point of contact for our clients, you'll deliver exceptional support while building valuable skills for long-term growth. Our supportive environment fosters professional development with ongoing mentorship and career pathways. Apply today to become part of a company that invests in its people!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer concerns using established protocols while maintaining high satisfaction scores
- Document interactions accurately in CRM systems to ensure seamless communication
- Collaborate with cross-functional teams to resolve complex issues efficiently
- Meet performance metrics for call volume, resolution time, and quality assurance
- Continuously expand product knowledge through our paid training modules
- Contribute to process improvement initiatives to enhance customer experience
Qualifications
- High school diploma or equivalent required (college degree preferred)
- Exceptional verbal and written communication skills
- Strong problem-solving abilities with attention to detail
- Basic computer proficiency and willingness to learn new technologies
- Positive attitude with ability to thrive in a fast-paced environment
- No prior experience necessary – paid training provided!
- Must be authorized to work in the United States
- Availability to work flexible shifts including weekends