Job Description
Join Global Connect Solutions as an Entry-Level Customer Service Representative and launch your career in customer excellence! We're seeking passionate individuals to deliver exceptional support to clients across Florida and New York. No prior experience required—comprehensive training provided. Enjoy competitive pay, flexible scheduling, and immediate start opportunities. Be part of a dynamic team committed to growth and innovation in the customer service industry.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Meet daily performance metrics for response times and resolution rates
- Identify opportunities to improve customer experiences
- Adhere to company policies and compliance standards
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (degree preferred)
- Exceptional communication and active listening skills
- Strong problem-solving abilities
- Ability to work flexible hours including weekends
- Proficiency with Microsoft Office and CRM software
- Customer service orientation with patience and professionalism
- Authorized to work in the United States
- Basic typing speed of 30+ WPM