Job Description
Join Nexus Solutions as a Local Chat Support Agent and become the digital voice of our Columbus-based clients! We're seeking tech-savvy communicators to deliver exceptional customer service through live chat platforms. Enjoy flexible weekend schedules with competitive pay and immediate start opportunities. This role is perfect for detail-oriented individuals who thrive in fast-paced digital environments while representing local businesses with pride.
Why Nexus Solutions? We prioritize work-life balance with weekend-only shifts (Sat-Sun), comprehensive paid training, and career advancement pathways. Our Columbus headquarters offers a modern hybrid workspace with cutting-edge tools to support your success.
Responsibilities
- Provide real-time chat support to customers across multiple industries using CRM platforms
- Resolve technical inquiries, billing questions, and product issues efficiently
- Maintain detailed chat documentation and follow established escalation protocols
- Collaborate with cross-functional teams to improve customer experience
- Adhere to SLA metrics and quality assurance standards
- Participate in weekly team meetings and training sessions
- Uphold company values and confidentiality policies
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service experience (chat support highly valued)
- Proficient in typing (60+ WPM) with excellent written communication
- Strong problem-solving abilities and emotional intelligence
- Comfortable using CRM software (Zendesk, Salesforce, or similar)
- Available to work all weekend shifts (Sat/Sun 8am-8pm)
- Reliable transportation to our Columbus Tech Hub location
- Ohio residency required for local client assignments