Job Description
Join our dynamic team as an Entry-Level Customer Service Representative and kickstart your career in one of Atlanta's most vibrant industries! We're seeking enthusiastic individuals with a passion for helping others to deliver exceptional customer experiences. Immediate start positions available with comprehensive training and growth opportunities. Work in a modern, collaborative environment where your contributions make a real difference. Benefits include health insurance, paid time off, and performance bonuses.
Responsibilities
- Handle inbound/outbound customer calls and emails with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in our CRM system
- Collaborate with team members to resolve complex issues
- Meet/exceed performance metrics for call quality and resolution time
- Participate in ongoing training programs to enhance product knowledge
Qualifications
- High school diploma or equivalent (college preferred)
- 0-2 years of customer service experience
- Strong communication and active listening skills
- Basic computer proficiency with MS Office applications
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving mindset
- Must pass background check and drug screening