Job Description
Join our dynamic support team as a Weekend Chat Support Specialist in Jacksonville! We're seeking tech-savvy communicators to deliver exceptional customer experiences through live chat platforms. This immediate-start opportunity offers flexible weekend shifts with competitive compensation and growth potential. Perfect for students, night owls, or those seeking supplemental income. No prior experience required—comprehensive training provided!
Responsibilities
- Provide real-time chat support to resolve customer inquiries and technical issues
- Document interactions accurately in CRM systems while maintaining quality standards
- Collaborate with cross-functional teams to escalate complex cases
- Monitor multiple chat channels with average response time under 60 seconds
- Contribute to knowledge base updates and process improvements
- Meet weekly performance metrics (CSAT, resolution rate)
Qualifications
- High school diploma or equivalent; college students encouraged
- Typing speed of 50+ WPM with strong written communication skills
- Proficiency in web-based chat tools (Intercom, Zendesk, etc.)
- Comfortable troubleshooting basic technical issues
- Ability to multitask in fast-paced digital environments
- Weekend availability (Fri-Sun, 8-hour shifts)
- Reliable internet connection for remote work