Job Description
Join our award-winning customer service team at Coastal Connect Solutions! We're seeking enthusiastic entry-level professionals to deliver exceptional support experiences. As a Customer Service Representative, you'll be the voice of our brand, resolving inquiries with empathy and efficiency. Enjoy comprehensive training, career growth opportunities, and a dynamic team environment. Perfect for recent graduates or career changers!
Why Choose Us? Competitive benefits, flexible scheduling, and monthly performance bonuses. Our Virginia Beach office features modern amenities and a supportive culture focused on your success.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product issues with professionalism
- Document interactions accurately in CRM systems
- Collaborate with technical teams for complex escalations
- Meet/exceed daily performance metrics (CSAT, AHT)
- Participate in ongoing product knowledge training
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years customer service experience (internships welcome)
- Strong typing skills (40+ WPM) and computer proficiency
- Exceptional communication and active listening skills
- Ability to thrive in fast-paced, target-driven environments
- Positive attitude and problem-solving mindset
- Availability for flexible shifts including weekends