Job Description
Join Nexus Solutions Inc. as an Entry-Level Customer Service Representative and launch your career in a dynamic, supportive environment. We're seeking passionate individuals to deliver exceptional customer experiences while working from our modern San Jose office. With comprehensive training and growth opportunities, you'll develop valuable skills in communication, problem-solving, and CRM systems. Our company culture prioritizes work-life balance, competitive benefits, and career advancement. Plus, we offer remote options for our New York team!
Why Nexus Solutions?
- Industry-leading onboarding and mentorship program
- Health, dental, and vision insurance starting Day 1
- Clear career path to senior or specialist roles
- Collaborative team environment with regular recognition
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with empathy and efficiency
- Resolve billing, technical, and service issues using Salesforce CRM
- Document interactions accurately in customer records
- Collaborate with technical teams to escalate complex issues
- Meet daily/weekly performance metrics for resolution time and satisfaction
- Contribute to process improvements through feedback
- Support cross-functional projects during peak seasons
Qualifications
- High school diploma or equivalent (college preferred)
- 0-2 years of customer service experience
- Strong communication skills in English (bilingual a plus)
- Proficient in Microsoft Office and CRM software
- Ability to multitask in fast-paced environments
- Problem-solving mindset with attention to detail
- Reliable internet for remote work (if applicable)
- Positive attitude and willingness to learn