Job Description
Join our dynamic customer support team at Nexus Solutions Group and launch your career in customer service! We're seeking motivated entry-level professionals to deliver exceptional experiences for our clients. As a key member of our Oklahoma City team, you'll work in a modern, collaborative environment with comprehensive training and growth opportunities. Enjoy competitive pay, benefits, and the chance to develop valuable skills while making a real impact. Immediate start positions available!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical and billing issues using our proprietary CRM system
- Document interactions and maintain accurate case records in Salesforce
- Collaborate with technical teams to escalate complex issues efficiently
- Meet key performance metrics including response time and resolution rate
- Participate in ongoing product training to stay updated on services
- Contribute to process improvement initiatives to enhance customer satisfaction
Qualifications
- High school diploma or equivalent required (college degree preferred)
- 0-2 years of customer service or call center experience
- Excellent verbal/written communication skills in English
- Proficient in Microsoft Office Suite and comfortable learning new software
- Strong problem-solving abilities with attention to detail
- Ability to multitask in a fast-paced environment
- Positive attitude and commitment to customer-centric values
- Must pass background check and drug screening