Job Description
Join our award-winning team as an Entry-Level Customer Service Representative in Louisville, KY! We're seeking passionate individuals to deliver exceptional support to local clients. No experience required – we provide comprehensive training to launch your career in customer service. Enjoy competitive pay, flexible schedules, and opportunities for growth within our dynamic organization. Apply today for an immediate start and become the voice of our community!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in our CRM system
- Collaborate with team members to ensure seamless service delivery
- Meet daily performance metrics including call quality and resolution rates
- Continuously improve product knowledge to provide accurate information
- Participate in ongoing training sessions to enhance skills
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with typing skills (30+ WPM)
- Positive attitude and customer-focused mindset
- Reliable transportation and punctuality
- Ability to pass background check and drug screen
- No prior experience required – training provided