Job Description
Join CityConnect Solutions as an Entry-Level Customer Service Representative and launch your career in Seattle's vibrant tech hub! We're hosting a special hiring event for passionate individuals eager to deliver exceptional customer experiences. No prior experience required—just a positive attitude and a commitment to excellence. Enjoy competitive hourly pay, comprehensive benefits, and growth opportunities within our award-winning team.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in our CRM system
- Collaborate with team members to escalate complex cases
- Meet daily performance metrics for response time and resolution
- Participate in ongoing product and service training
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong verbal and written communication skills
- Proficiency with basic computer applications
- Ability to multitask in a fast-paced environment
- Customer-focused mindset with problem-solving aptitude
- Willingness to work flexible shifts including evenings/weekends
- Valid Washington state ID or driver's license
- Pass background check and drug screening