Job Description
Launch your career with ConnectCare Solutions! We're seeking passionate Entry Level Customer Service Representatives to join our dynamic team in New York. No experience required—just your dedication to delivering exceptional customer experiences. Enjoy immediate start, comprehensive training, and growth opportunities in a supportive environment.
Why Join Us?
- Competitive hourly rate with performance bonuses
- Full benefits package (health/dental/vision)
- Paid training and career advancement paths
- Modern downtown Manhattan workspace
- Flexible scheduling options
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve customer issues efficiently with empathy and patience
- Document interactions and update customer records accurately
- Collaborate with team members to improve service quality
- Meet/exceed performance metrics (CSAT, resolution rates)
- Stay updated on product knowledge and company policies
Qualifications
- High school diploma or equivalent (required)
- No prior experience necessary (training provided)
- Exceptional verbal/written communication skills
- Strong problem-solving and multitasking abilities
- Proficient with basic computer applications
- Positive attitude and customer-first mindset
- Ability to work flexible hours including weekends