Job Description
Join our dynamic team as an Entry-Level Customer Service Representative in Oklahoma City! We're seeking motivated individuals with a passion for helping others and a commitment to excellence. No prior experience required – we provide comprehensive paid training to ensure your success. This role offers competitive pay, career advancement opportunities, and a supportive work environment where your contributions are valued. Help us deliver exceptional customer experiences while building a rewarding career in one of Oklahoma's fastest-growing industries.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve customer concerns efficiently using our proprietary CRM system
- Process orders, returns, and account modifications with accuracy
- Collaborate with cross-functional teams to escalate complex issues
- Document all interactions in our customer management platform
- Meet daily performance metrics including call quality and resolution rates
- Continuously improve product knowledge through ongoing training modules
Qualifications
- High school diploma or equivalent required (college preferred)
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficient in Microsoft Office and comfortable with new technology
- Ability to work flexible shifts including weekends
- Positive attitude and commitment to customer satisfaction
- Must pass background check and drug screening
- Oklahoma residency required for local position