Job Description
Join our award-winning customer service team in Columbus and launch your career in healthcare support! ConnectCare Solutions is seeking compassionate individuals to provide exceptional patient assistance at our downtown headquarters. No prior experience is required – we provide comprehensive training and immediate start opportunities for motivated professionals. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your growth matters. Help us deliver outstanding experiences while building a stable career path with advancement opportunities into case management and patient advocacy roles.
Responsibilities
- Handle inbound/outbound calls from patients regarding insurance coverage and billing inquiries
- Update and maintain electronic health records with precision and confidentiality
- Resolve patient concerns through empathetic communication and problem-solving
- Collaborate with healthcare providers to ensure seamless service delivery
- Document all interactions accurately in compliance with HIPAA regulations
- Meet daily performance metrics for call volume and resolution times
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent (college preferred)
- Exceptional verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Strong attention to detail and data accuracy
- Empathetic demeanor with patience in stressful situations
- Reliable transportation to downtown Columbus location
- Must pass background check and drug screening
- Availability to work flexible shifts including evenings/weekends