Job Description
Join our award-winning team as an Entry-Level Customer Service Representative! We're seeking motivated individuals with a passion for helping others to kickstart their careers in our fast-paced Boston call center. No experience required – we provide comprehensive paid training to equip you with the skills needed to succeed. Enjoy competitive pay, flexible scheduling options, and opportunities for growth within our supportive environment. Apply today and become part of a company that invests in its people!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in our CRM system
- Collaborate with team members to ensure seamless service delivery
- Meet performance metrics including call handling time and quality standards
- Participate in ongoing training to enhance product knowledge and soft skills
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Positive attitude and resilience under pressure
- Basic computer proficiency with typing speed of 25+ WPM
- Must be available for flexible shifts including evenings/weekends
- Authorization to work in the United States