Job Description
Join our dynamic team as an Entry Level Customer Service Representative in Houston, TX! This is your gateway to a rewarding career in customer support without prior experience required. We provide comprehensive training and a supportive environment to help you excel. As a key member of our client success team, you'll deliver exceptional service, resolve inquiries, and contribute to our mission of exceeding customer expectations. Enjoy competitive benefits, growth opportunities, and a vibrant workplace culture.
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats with professionalism and empathy
- Resolve product inquiries, billing issues, and technical support requests
- Document interactions accurately in CRM systems and maintain detailed records
- Collaborate with cross-functional teams to escalate complex issues effectively
- Meet performance metrics including call quality and resolution targets
- Proactively identify opportunities to improve customer satisfaction
Qualifications
- High school diploma or equivalent; college degree preferred
- 0-2 years of customer service or related experience
- Strong communication skills and active listening abilities
- Proficient with Microsoft Office and CRM software
- Ability to multitask in a fast-paced environment
- Problem-solving mindset with attention to detail
- Positive attitude and commitment to teamwork