Job Description
Join ClientFirst Solutions as an Entry-Level Customer Service Representative and kickstart your career in customer excellence! We're seeking motivated individuals to deliver exceptional support experiences to our diverse client base. Enjoy the flexibility of remote work while building foundational skills in communication, problem-solving, and client relationship management. Our comprehensive training program ensures you'll thrive in a supportive environment with growth opportunities into senior roles.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve product/service issues using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed performance metrics for response times and customer satisfaction
- Participate in weekly training sessions to enhance product knowledge
- Identify upsell opportunities and route qualified leads to sales teams
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years of customer service experience (internships welcome)
- Strong typing skills (40+ WPM) and proficiency with MS Office
- Excellent verbal/written communication and active listening abilities
- Ability to work independently in a remote environment
- Problem-solving mindset with attention to detail
- Reliable high-speed internet and quiet home office setup
- Flexible availability to cover rotating evening/weekend shifts