Job Description
Are you a natural communicator looking to launch your career in a dynamic environment? Apex Support Solutions is currently seeking a motivated Customer Service Representative to join our expanding team in Columbus, Ohio. We pride ourselves on providing exceptional service and are looking for individuals eager to learn and grow.
As an Entry Level Customer Service Rep, you will be the first point of contact for our valued clients. We offer comprehensive training, a supportive team culture, and a clear pathway for career progression. This is an excellent opportunity for recent graduates or anyone looking to switch careers into a stable, high-growth industry.
Why You’ll Love Working With Us
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Full Benefits: Medical, dental, and vision insurance available from day one.
- Growth Opportunities: Internal promotion paths to Team Lead and Management roles.
- Modern Tools: Work with the latest CRM software and technology.
Responsibilities
- Handle Inquiries: Respond to customer calls, emails, and live chat requests with empathy and professionalism.
- Resolve Issues: Troubleshoot problems and provide accurate information regarding our products and services.
- Record Keeping: Log all interactions and update customer accounts accurately in our database.
- Process Orders: Assist with order processing, returns, and exchanges to ensure customer satisfaction.
- Team Support: Collaborate with sales and technical teams to resolve complex customer escalations.
- Feedback Loop: Communicate common customer feedback to management to help improve our offerings.
Qualifications
- Education: High School Diploma or GED required; Bachelor’s degree is a plus.
- Experience: No prior customer service experience is necessary; we train you.
- Communication: Excellent verbal and written communication skills.
- Computer Skills: Basic proficiency with Microsoft Office and web browsers.
- Attitude: Patient, friendly, and a desire to help others succeed.
- Availability: Must be available to work flexible shifts, including evenings and weekends.