Job Description
Join our award-winning team as a Local Customer Service Representative! We're hosting a hiring event for motivated individuals with no prior experience who want to launch their career in customer service. Enjoy competitive pay, comprehensive training, and a supportive team environment.
Why You'll Love Working With Us:
- Industry-leading benefits package (health, dental, vision)
- Clear career advancement path
- Flexible scheduling options
- Recognition programs for top performers
- Modern, collaborative workspace
Responsibilities
- Deliver exceptional customer service via phone, email, and chat
- Resolve inquiries efficiently while maintaining positive rapport
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex issues
- Meet daily performance metrics (quality and quantity)
- Participate in ongoing training sessions
- Adhere to company policies and procedures
Qualifications
- No experience required - we provide comprehensive training!
- High school diploma or equivalent
- Strong communication and active listening skills
- Basic computer proficiency (typing, internet navigation)
- Empathetic and patient problem-solving approach
- Ability to work flexible shifts including weekends
- Positive attitude and eagerness to learn
- Reliable transportation to our Charlotte location