Job Description
Launch your career in customer service with our comprehensive paid training program! CustomerFirst Solutions is seeking motivated Entry Level Customer Service Representatives to join our dynamic team in New Orleans. No prior experience required – we provide all the tools you need to succeed. Enjoy competitive pay, comprehensive benefits, and a supportive work environment focused on your growth.
As a cornerstone of our operations, you'll be the first point of contact for valued customers, ensuring their needs are met with professionalism and care. Our paid training covers product knowledge, communication techniques, and problem-solving strategies to prepare you for real-world scenarios. Join us and build a rewarding career in one of Louisiana's most vibrant cities!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and accuracy
- Process orders, resolve billing issues, and troubleshoot technical problems
- Document interactions in CRM systems while maintaining data integrity
- Collaborate with team members to escalate complex issues effectively
- Meet performance metrics for response time and customer satisfaction
- Continuously improve product knowledge through self-directed learning
- Uphold company standards for brand voice and service excellence
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal communication and active listening skills
- Basic computer proficiency with typing accuracy
- Positive attitude and willingness to learn
- Ability to work flexible shifts including weekends
- Pass background check and drug screening
- Residency in Greater New Orleans area preferred
- No prior customer service experience necessary