Job Description
Launch your career in customer service with our comprehensive paid training program! CustomerFirst Solutions is seeking motivated Entry Level Customer Service Representatives in Oklahoma City. No experience needed—we provide all the tools and training you need to succeed. Join our award-winning team and deliver exceptional support while growing your professional skills in a dynamic environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve customer issues using company protocols and escalation procedures
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to resolve complex customer concerns
- Meet performance metrics for customer satisfaction (CSAT) and resolution times
- Continuously develop product knowledge through ongoing training modules
- Proactively identify process improvements to enhance customer experience
Qualifications
- High school diploma or equivalent (GED required)
- Strong verbal/written communication skills with clear articulation
- Basic computer proficiency and typing speed (30+ WPM preferred)
- Ability to work flexible shifts including evenings/weekends
- Customer-focused mindset with problem-solving aptitude
- Reliable transportation and punctual attendance record
- Passion for helping others and learning new technologies